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2 comments

  • Belinda Kerr

    Hi Kevin,

    We had the exact same issue and were told apart from clearing the cache, the only fix is to upgrade to 4.14.5.

    Apparently in 4.14.5, there was a fix for cached tokens that could provide a fix for this issue.
     
    https://docs.vertigisstudio.com/essentials/latest/admin-help/Default.htm#ge/admin/release-notes.htm
     173770: Addressed an issue that caused service token refresh operations to fail when managed via Essentials.

    As an upgrade is not an option for us at present, so we have not been able to confirm if it actually fixes the issue. The most frustrating part is that is doesn't happen to everyone and they can't pinpoint why it happens to some users and not others.

    Belinda

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  • Kevin Rathgeber

    Belinda Kerr
    Thanks for the info.  I didn't even realise there was a 4.14.5.  I missed seeing that was released.

    An upgrade is no small feat for us.  10 servers and multiple instances on each - roughly 20 installs takes some time to do.  Wish it was a simple as dropping in a new DLL that fixes it.

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