HTML5 Viewer 2.10 Known Issues

Overview:
This KB article is a summary of known issues when upgrading to version 2.10 of the HTML5 Viewer, and their suggested fixes.

This Knowledge Base article will be kept up to date as we discover new issues, so please check it before upgrading to see if any of these issues affect you.

Please note that each known issue includes an internal Bug ID that we use for tracking issues.  If you have trouble implementing these fixes, or if you would like us to assist you, please open a support case, and include the Bug ID.  We will work with you as soon as possible to resolve the issue.

Solution:

Certain layers will not turn on when they are toggled on

Bug ID: GVH-15088
Symptom: After adding a layer to a site and enabling it on existing layer themes, it will not turn on in the viewer when using those layer themes. If the default "All Available Layers" theme is enabled, the layer will still work on that theme. This issue affects previous versions of the viewer as well, but it does not affect sites with certain layer list configurations or sites that do not use any layer themes.
Fix: This issue will be fixed in a future version. Until then, it can be addressed by either of the following workarounds:

• Simple: 
  1. ?Create a new theme to replace the theme where the layer is not working
  2. Configure it to match the previous one
  3. Delete the old theme
• Advanced:
  1. ?Make a backup copy of the Site.xml file (C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Sites\SITENAME\Site.xml), then open the original in a text editor.
  2. In the xml find a map service that has been working correctly for all layer themes. Copy the <ThemeSettings> section that appears after </Layers> but before its </MapService> closing tag. Eg.

     </Layers>
     <ThemeSettings>
     <ThemeSetting ID="0" />
     <ThemeSetting ID="1" />
     <ThemeSetting ID="2" />
     </ThemeSettings>
     </MapService>

     *note: you will also find similar configuration before the </Layers> tag. Make sure to use the section that appears after </Layers>.
     *note: alternatively if there are no services that appear correctly in all themes, use the above format to write your own tags which include all of the theme IDs on the site.
  3. Find the map service that is not drawing.  If the service already has a <ThemeSettings> section after </Layers>, replace it by pasting the copied section. If there is no existing <ThemeSetting> section after </Layers>, paste the copied section immediately before the </MapService> closing tag.
  4. Save the file.